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[上海]Pivotal中国研发中心

  1. 发布时间:2019-05-14
  2. 工作地点:上海
  3. 职位类型:兼职实习
  4. 来源:水木社区
  5. 职位:客户技术支持实习生
发信人: Pivotaljobs (Pivotaljobs), 信区: Intern
标 题: 【Pivotal 上海】客户技术支持实习生
发信站: 水木社区 (Tue May 14 18:52:51 2019), 站内

[b]Pivotal Customer Support Intern
Shanghai[/b]

[b]About Pivotal[/b]
Founded in 2013, Pivotal Software, Inc., combines our leading cloud-native platform, tools, and methodology to empower the world’s largest organizations to adapt to change and build great software. Our technology unleashes developer productivity, while fulfilling our mission to transform how the world builds software.

[b]About the Team[/b]
Pivotal Global Support is a dynamic and agile team within the organisation, providing commercial support to our Data, PaaS product offerings to IT and developer communities in Fortune 1000 companies.

[b]The Challenge[/b]
As Pivotal continues to vigorously build out our product portfolio and offerings, we are looking for an intern who wishes to gain:
Hands on development operations experience
An understanding of and experience in virtualisation and system level administration
The opportunity to learn about and grow the PaaS (Platform as a Service) paradigm
Immersion in the most exciting time of Pivotal’s journey

[b]The Role[/b]
Pivotal Interns can expect to learn how to:
Apply advanced and in-depth knowledge to analyze, diagnose, replicate, troubleshoot and resolve standard to highly complex technical customer reported issues around our PaaS platform
Take ownership, manage and maintain up-to-date status on all supported requests
Escalate unresolved issues that require more in-depth knowledge to engineering in a timely manner
Report and submit product defects in the bug tracking system
Create and peer review new knowledge base articles
Become flexible and adaptive to change

[b]The Requirements[/b]
Candidates must possess and be able to demonstrate:
Good written and verbal communication skills
Strong professional demeanor with customers
Possess an analytical mind with a view to developing troubleshooting and problem solving skills
Be a team player

If you are passionate about solving problems while working with world-class people and developing cutting-edge technology, Pivotal’s internship is the one for you.

[u]Please send applications to: nren@pivotal.io[/u]
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